About the service
Shepshed Carers Limited provides personal care and support to people living in their own homes. The service has an office in the centre of Shepshed with ground level access. At the time of our inspection 89 people were using the service.
People’s experience of using this service and what we found
People and relatives said the service provided high-quality care and they would recommend it to others. The care was personalised, and people were consulted on how they wanted their care needs met. A person said, “They [the staff] support me to keep as independent as possible. They are very good and caring people.”
Staff understood where people were at risk and put measures in place to prevent them coming to harm. A person said, “They are very respectful to both me and my property. I feel safe and comfortable with them.”
The service was well-staffed, and staff were responsive to people’s needs. Staff were well-trained and knowledgeable about the people they supported, taking an interest in their life histories, previous occupations, and hobbies. People said staff brightened their day. A person said, “They lift my spirits. I can be low sometimes, so I look forward to them coming. We have a laugh together.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people with their communication needs and took their time providing care. A person said, “I have some conversation problems, but the staff give me time and always make sure I am ready and in charge of what is happening.” A relative said, “The staff are really good at telling [person] what they are doing and never rush them.”
The registered manager made improvements to the service where necessary and carried out regular audits to ensure people continued to receive a high standard of care. They listened to people, relatives and staff and acted on their comments and suggestions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (based on an inspection on 14 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.