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Archived: Sunrise of Beaconsfield Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 31 December 2015

This inspection took place on 19 and 20 November 2015. It was an unannounced visit to the service.

We previously inspected the service on 06 November 2014. At that time we found that people were not consistently treated with consideration and respect in the way their care and support were provided. The provider sent us an action plan to tell us what action they were taking to ensure people were treated with respect and dignity. At this inspection we found that the provider had provided training for staff and we observed caring and compassionate care that did respect privacy and dignity.

Sunrise of Beaconsfield is a care home for older people some of whom are living with dementia. It is registered to provide accommodation for 93 people. At the time of our inspection 81 people lived at Sunrise of Beaconsfield. Accommodation for people is situated over two floors, an assisted living area and a dedicated dementia unit named the reminiscence neighbourhood.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had a relaxed informal atmosphere; we observed people reading papers, books and engaging in meaningful discussions with each other.

People told us that they felt safe living at Sunrise; staff were knowledgeable on how to recognise signs of abuse and knew what to do if a concern was raised.

Risk assessments were conducted and reviewed. The premises were maintained to a high level and maintenance was undertaken as required without any restrictions.

People were supported by staff who respected dignity and supported people to be as independent as possible.

The service responded to changes in people’s health. Monthly healthcare reviews were undertaken. The service worked with a range of healthcare professionals to promote quality of life.

People had access to a wide range of activities both within the service and in the community. The service had its own minibus and supported people to maintain contact with the wider community.

People were supported by a provider that had systems in place to help continually improve the service it provided. Regular meetings were held with people, relatives and staff.

Inspection areas

Safe

Good

Updated 31 December 2015

The service was safe.

People were protected from harm because staff received training to be able to identify and report abuse. There were procedures in place for staff to follow in the event of any abuse happening.

Potential risks to people were clearly identified and mitigating actions were available to all staff. Risk assessments were reviewed regularly.

People were supported by staff who had been through a robust recruitment process.

Effective

Good

Updated 31 December 2015

The service was effective.

People were encouraged to make decisions about their care and day to day lives. The service worked within the guidance of the Mental Capacity Act 2005.

People were cared for by staff who were aware of their roles and responsibilities.

People had access to food and drink. A hydration project which had been implemented had significant positive results.

Caring

Good

Updated 31 December 2015

The service was caring.

Staff were knowledgeable about the people they were supporting and aware of their personal preferences.

People were treated with respect; their privacy and dignity were upheld and promoted. People and their families were consulted with and included in making decisions about their care and support.

Responsive

Good

Updated 31 December 2015

The service was responsive.

People were supported by staff who provided person centred care. Pre-admission assessment was completed to gather information about people�s life histories.

People were supported to access a range of healthcare services and appointments were made promptly when needed.

People had access to a wide range of activities, both within the service and access to the community.

Well-led

Good

Updated 31 December 2015

The service was well-led.

People and relatives had confidence in the management. Management were visible and accessible.

People were cared for by staff who felt supported by the management team and were confident that any issues raised would be dealt with.

People were supported by management that continually monitored the quality of service provided.