12 October 2011
During a routine inspection
The people living in Coral House who spoke with us told us that they were involved in planning and agreeing the care the care and support that they received. They said that staff gave them help with some things. They also said they were prompted, reminded or advised about what they needed to do and supervised to make sure they did things safely. They said that staff usually respected their privacy and dignity. They told us that they could exercise choices about a range of day to day matters and that they enjoyed activities that were organised for them as a group. They also said that staff supported them to pursue their individual interests. They said that the home ensured that their healthcare needs were promoted and staff supported them to manage their medication. They told us that they felt safe living in the home and knew what to do if they were mistreated. They said that they thought that the staff were well trained. They told us that they had regular house meetings and could make suggestions about how to improve the service.
Relatives told us that the staff were 'brilliant' and 'great' and that the service provided was 'homely'. They said that they were consulted and involved in the care that their relatives received and were kept informed and up to date about their needs. They told us that they knew about the home's complaints procedure and were sent questionnaires every year to get their views about the quality of the service.
A social care professional told us that in their opinion, and based on their experience, the staff at Coral House did not give up on anyone living there no matter how difficult their situation. They also said they thought that the care the home provided was person centred.