LQS Healthcare Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service. We have rated this key question good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff were described as caring, respectful, and skilled, and people felt confident in the support they received. Others described staff as “gentle”, “very caring”, and “absolutely fantastic”. People said they felt valued and respected, and 1 person told us, “They (staff) give me confidence, they build me up.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans included personal histories, preferences, and routines. Staff supported people in ways that reflected their identity and lifestyle, such as encouraging hobbies, respecting religious practices, and using familiar routines. People told us they felt known and understood by staff.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans included strategies to promote autonomy, such as offering options for clothing and meals, and supporting people to complete tasks they could manage. Staff used verbal prompts and visual aids to support decision-making. One person said, “They (staff) respect my choices.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Visits were scheduled consistently, and people said staff stayed the full allotted time. One person said “They (staff) are always there when needed.” Staff were described as attentive and responsive. Feedback from relatives included, “They (staff) help him, we get exactly what we need.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff were supported to deliver compassionate care and felt valued in their roles. Staff fed back they felt support by managers and loved working for LQS Healthcare Services Ltd.