The Care Quality Commission

Archived: Crossroads Care in Norwich & East Norfolk (Great Yarmouth)

Headway House, Trafalgar Road East, Gorleston, Great Yarmouth, Norfolk, NR31 6NX (01493) 441222

Provided and run by:
Crossroads Caring for Carers in Norwich and East Norfolk Limited

All Inspections

21 March 2013

During a routine inspection

We had the opportunity to talk with three of the people who used the service or their family member. All of the people we spoke with were happy with the care they received. They told us that they were supported in the way they wanted, had their privacy and dignity maintained and that they were able to express their views and individuality.

People we spoke with told us that the staff knew how they wanted to be supported and that they made sure they got what they needed. We asked one person what they thought of the quality of care. They told us, 'I haven't needed to make a complaint, so what does that say? They are very good.' A relative said that, 'We have always found the carers to be patient and understanding.' People told us that they were consulted when their care plans were written and were given an opportunity to read them before they were finalised.

We spoke with three staff members who told us that they received supervision and that they felt that sufficient training was given to enable them to do their job effectively. We found evidence in the staff files that showed the service had systems in place to monitor the quality of care the service provided.