Archived: Quality Care

People's health, safety and welfare was protected because the provider worked in co-operation with other health professionals. The relative of one person told us the care staff were in frequent contact with the hospital when their relative was admitted and that the staff liaised with the occupational therapist whilst providing care.

The people we spoke with told us they were happy with the care staff. They told us the staff were caring, helpful and carried out their duties professionally. The people we spoke with told us they only rarely experienced occasions where care staff arrived later than scheduled.

We found there were enough qualified, skilled and experienced staff to meet people's needs. There was regular monitoring of the services and facilities provided to help protect people against the risks of inappropriate or unsafe care. We also found that people's care records contained enough information to show how they were to be supported and cared for.

The people we spoke with said they were very happy with the service they received from Quality Care. Their comments included 'I wouldn't want anyone else to come. I put [Quality Care] top of the list' and 'Everyone is brilliant, they're all very good'. The staff we spoke with said they were well supported at work and had received appropriate training.

We found that people's care needs had been assessed, and these needs were updated appropriately. People were also asked to make their own decisions about the care and service they received. We saw that where they did not have the capacity to make their own decisions the service knew what action to take.

Staff were provided with protective clothing to help minimise the risk of infection. They also provided people with a varied diet and knew when to monitor people's nutrition more closely.

We saw that the provider had recruitment procedures that helped them to confirm staff members were of good character and had the required skills to perform their work. The people we spoke with knew how to make a complaint, and staff knew what action to take if they received a complaint.