You are here

Inspection Summary


Overall summary & rating

Good

Updated 14 February 2018

This inspection site visit took place on 14 December 2017 and was unannounced. We announced we would return to complete our inspection on 18 December 2017.

Regent Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Regent Residential Care Home accommodates up to 64 people in one adapted building, with areas for people to spend time together or more privately as they choose. Accommodation and care is provided to older people, including those living with dementia. There were 62 people living at the home at the time of our inspection.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

We found people living at the home were supported to remain safe. Staff understood people’s individual risks and knew what actions to take if they had any concerns around people’s safety. Staff took action to reassure people when needed and ensured people had the equipment they needed to remain as independent and well as possible. There were enough staff to care for people in the ways they preferred and to spend time with them so they did not become isolated. People received regular support from competent staff to have the medicines they needed to remain well and pain free.

People benefited from living in a home where there were systems in place to reduce the risk of infections and to manage their safety. This included checks on the environment they lived in, and processes for identifying if there was any learning after safety incidents.

Staff assessed people’s care needs and involved people who knew them prior to people moving into the home. By doing this, staff could be sure they could meet people’s needs. People received care from staff with the experience and skills to meet their needs. People were supported to choose what they wanted to eat and to obtain support from other health and social care professionals so they would remain well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had built strong and trusting relationships with the staff that cared for them, and enjoyed spending time with staff. Staff took communicated with people in the ways they preferred and people had access to written information in different styles to meet their needs. People were encouraged to make their own day to day choices about their care, with support from staff when they wanted this. Staff provided care in ways which promoted people’s right to independence and dignity and took action to support their right to privacy.

People’s care had been planned by taking their individual wishes, histories and needs into account. Staff communicated information regularly with other staff and relatives, so people’s care would be varied to meet their changing needs. People and their relatives knew how to raise any concerns or complaints they may have and were confident these would be addressed. Staff knew how to support people if they wished to raise any concerns or complaints.

People and their relatives were complimentary about the way the home was managed and found senior staff to be approachable. The registered manager had supported staff so they understand how they were to care for people, so people would enjoy life at the home. The provider and the registered manager checked on the quality of the care provided to people, so they would be assured people enjoyed a good quality of life. The registered manager listened to the views of relatives and staff when developing people’s care and the home further. This included refurbishment of areas of the home and adaptation of the gardens to meet people’s sensory needs. Senior staff had built eff

Inspection areas

Safe

Good

Updated 14 February 2018

The service remains Good.

Effective

Good

Updated 14 February 2018

The service remains Good.

Caring

Good

Updated 14 February 2018

The service remains Good.

Responsive

Good

Updated 14 February 2018

The service remains Good.

Well-led

Good

Updated 14 February 2018

The service remains Good.