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Ravenhurst Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 23 May 2019

About the service: Ravenhurst Residential Care Home can accommodate up to 50 people one adapted building and on the date of this inspection there were 48 people living at the service.

People’s experience of using this service: People and relatives were very positive, passionate and complimentary about the service. People received care from kind and caring staff who respected their privacy and dignity. The service had worked with people to create a community within the home, with people hosting activities and providing outreach support to the local community. The service worked with people, relatives and other professionals to create personalised care plans which helped to promote people’s independence.

People we spoke to were very positive about the culture of the service and the positive benefits living there had brought to their lives. The service had two “resident representatives” who were responsible for engaging people, planning activities with staff and being the voice of the people living at the home . Feedback provided by people living at the home was actioned immediately by the management team to improve the quality of care provided. The registered manager used this continuous feedback and annual feedback surveys to provide a bespoke service to people.

The service had worked hard to establish a ‘Dignity when Dying’ programme which was used after people had been assessed as requiring end of life support. This assessment was created with people, relatives and other health professionals to provide physical and emotional support to people and their relatives.

People living at the service had very active lives and hosted their own activities at the service and within the local area. People were positively engaged to promote their independence and supported to continue doing what they were passionate about. The service was working with people and the local community to provide an outreach support network for members of the public who benefited from social inclusion. People living at the home volunteered in the community and hosted local groups within the service.

Care records continued to be detailed and individual. The service worked closely with other health care agencies to support people during their placement at the service. People’s needs were regularly reviewed by staff to reflect any changes.

The premises were safe for people living at the service. There were environmental and personal risk assessments in place to help keep people safe. Medicines continued to be managed safely.

There was a robust governance framework in place to allow for the quality and safety of the care provided to be monitored by the registered manager and the provider. The service used the framework to address issues, provide action plans and improve the quality of care provided.

Staff continued to be safely recruited and received regular refresher training. New staff to the service were provided with an in-depth induction which provided them with all knowledge and skills needed to safely support people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: Good (report published June 2016).

Why we inspected: This was a planned inspection based on the rating at the previous inspection.

Follow up: We will continue to monitor the service through information we receive from the service, provider, the public and partnership agencies. We will re-visit the service in-line with our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 May 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 23 May 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 23 May 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 23 May 2019

The service improved to Outstanding.

Details are in our Responsive findings below.

Well-led

Good

Updated 23 May 2019

The service remained Good.

Details are in our Well-led findings below.