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Ravenhurst Residential Care Home Good

All reports

Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF

Overview

Inspection carried out on 2 January 2014

During a routine inspection

At the time of our inspection the provider did not have a registered manager in post. We inspected Ravenhurst Care Home and spoke with eight people who lived at the home and with three relatives of people who lived at the home. We observed the care and support people received. We looked at their care files and other supporting documents. We had discussions with the home manager, deputy manager and care staff about how people were being supported.

We saw that people gave their consent to staff which met their day to day care needs and where able had signed their care plans. One person who lived at the home told us: �I get support from staff when I need it�.

People�s needs had been assessed and care and treatment was planned and delivered in line with their individual care plan. Staff told us they were aware of each person�s needs and how to give care and support to meet those needs. People who lived at the home told us: �I�m respected and looked after�.

There were effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work.

The provider was able to demonstrate that they listened to people who lived at the home and regularly reviewed and monitored the care to make sure people received appropriate care.