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Ravenhurst Residential Care Home Good

All reports

Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Overview

Inspection carried out on 20 November 2012

During a routine inspection

Our inspection was unannounced; no one knew we would be visiting. There were 46 people living there on the day of our inspection. We spoke with three people and two staff to find out their views about the service provided. People told us positive things about the care and support that they received.

The atmosphere at the home was relaxed and homely. We observed positive and respectful interactions between people that lived at the home and staff throughout our inspection. We found that people were supported to maintain their interests and lead as full a life as possible.

People's needs had been assessed by a range of health professionals which meant their health care needs had been monitored and met.

Staff knew how to safeguard people from harm and felt confident that if they had to report any abuse, action would be taken to protect people.

There was enough staff to meet people�s needs. Staff knew how to meet people�s needs, and understood the needs of people living with dementia.

People�s complaints were listened to and resolved to their satisfaction.