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Archived: Focus Care Services - Huddersfield Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2016

The inspection took place on 29 September 2016 and was announced. The last inspection was in 2013 and the service was compliant with the regulations at that time.

Focus Care Services is a registered domiciliary care agency providing personal care and support to people in their own homes. The office base of the agency is situated close to the town centre of Huddersfield. At the time of our inspection there were five people who used the service for the regulated activity of personal care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People's safety was considered and there were detailed risk assessments in people's care records for staff to understand how to support people safely.

Safeguarding procedures were known by staff and staff were confident to use whistleblowing procedures to report any poor practice. The safeguarding information available to staff contained internal details of how to report concerns, although contact information for safeguarding authorities was not immediately available.

Staff completed regular training and there was regular monitoring of staff competencies; staff were encouraged to reflect upon their practice and consider areas for development.

People's mental capacity was considered and their rights and choices were respected.

Staff had a caring attitude and approach to their work, they valued one another and they had a positive attitude towards ensuring people's privacy and dignity was respected.

Care plans were person centred, with regular reviews of people's care and evidence of people's involvement.

Complaints and compliments were appropriately managed with positive comments fed back to staff.

The registered manager promoted a culture of transparency and openness and aimed to ensure a quality service was delivered to people.

Inspection areas

Safe

Good

Updated 16 November 2016

The service was safe.

Staff understood the risks to people and how to manage these in an enabling way.

Staff were confident in the safeguarding procedures.

Recruitment of staff was robust and vetting was thoroughly carried out before staff worked with people.

Effective

Good

Updated 16 November 2016

The service was effective.

Staff were appropriately supported through induction, training and supervision.

Staff understood the requirements of the mental capacity act.

Procedures for obtaining people's consent to care and support were appropriately followed.

Caring

Good

Updated 16 November 2016

The service was caring.

People were involved and included in their care and support in an enabling way.

Staff were caring and patient in their approach and understood people's individual needs.

People's independence was promoted.

Responsive

Good

Updated 16 November 2016

The service was responsive.

Care documentation was person centred and illustrated how individual needs were met and monitored.

There were regular reviews of people's care and support.

Complaints and compliments were recorded well and the registered manager was proactive in sharing positive feedback with staff.

Well-led

Good

Updated 16 November 2016

The service was well led.

The registered manager promoted a culture of openness and transparency.

There was regular monitoring of practice to ensure people received a service that met their needs and promoted their wellbeing.

Audits were carried out regularly and action taken where needed.