Dunraven House and Lodge

Updated 16 March 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act.

This was a targeted inspection to check on a concern we had about management of the risk of choking.

As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was completed by one inspector.

Service and service type

Dunraven House and Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Dunraven House and Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two people who live at the service to gather their views about the care they received. We looked at four people’s risk management plans and a range of records about how the service was managed. We also spoke with the registered manager and two care staff.

Updated 16 March 2022

About the service:

Dunraven House and Lodge is a care home for people living with mental health needs. 40 people were living in the home at the time of the inspection.

What life is like for people using this service:

• People felt safe living at Dunraven House and Lodge. People were confident staff would listen to them and take action if they had any concerns.

• People were complimentary about the care and support they received. They said staff understood their needs and provided the care they needed in a kind way.

• People were supported make choices and have as much control and independence as possible.

• People had been supported to develop care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.

• Staff respected people’s privacy and dignity.

• People received support to take their medicines safely.

• Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively.

• People’s rights to make their own decisions were respected.

• People were supported to maintain a good diet and access the health services they needed.

• The registered manager provided good support for staff to be able to do their job effectively.

• The provider’s quality assurance processes were effective and resulted in improvements to the service.

More information is in Detailed Findings below.

Rating at last inspection:

Requires Improvement. Report published 1 May 2018.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

The provider has made all the improvements we said they needed to following the last inspection. We will monitor all intelligence we receive about the service to inform when the next inspection should take place.