Archived: Manon House

We saw examples of information provided and records of the two people who used the service which were accurate and up to date. People told us that they had been involved in discussions about their care and support needs.

The premises had a number of communal areas including two sitting rooms, a dining room and large garden. One person who used the service told us that "they enjoyed feeding the fish in the pond."

We saw that staff spoke to people in a kind and courteous manner addressing them politely and using their preferred names. We observed positive interactions between staff and people who used the service.

We spoke to people about the quality of the food and service. One person told us "the food is good and my preferences are met." Another said that "I enjoy cooking."

Staff were aware of the safeguarding policy and could give examples of what would constitute abuse. Two members of staff we spoke to knew the procedures to follow if abuse was alleged or suspected. One person who used the service told us "I have confidence in the staff."

We spoke to a member of staff who told us that "they felt well supported and enjoyed their work." We reviewed staff files and saw records of an appraisal dated July 2013 and regular supervision.

People told us they were given opportunities to express their choices and to make decisions in their daily lives. They were supported in promoting their independence and community involvement. People said they were well supported by staff.

Comments from people using the service were generally positive, indicating that staff were kind and helpful in meeting their care needs.