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Craigneil Residential Home Good

Inspection Summary

Overall summary & rating


Updated 19 February 2020

About the service

Craigneil Residential Home is a residential care home providing personal care to 14 people aged 65 and over at the time of the inspection. The service can support up to 15 people in one adapted building. The home has two lounge areas and a secure garden.

People’s experience of using this service and what we found

People told us they felt safe living at Craigneil Residential Home. Infection control processes were followed, and the home was suitably maintained to promote safety. Staff had a good awareness of people’s needs and risk was suitably managed. Medicines were managed in line with good practice, however processes were not consistently embedded. We have made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider understood the Mental Capacity Act (MCA) 2005. However, documentation did not always show the provider was working within the principles of the (MCA). We have made a recommendation about following good practice guidance related to the MCA.

People said they had access to a GP and other health professionals. Staff told us they had access to training and were supported in their roles. People said they were happy with the quality and choice of food provided at the home.

People told us staff were kind and caring. We observed staff treating people with dignity and respect. There was a light-hearted atmosphere throughout the home. Privacy was promoted. Relationships were developed and nurtured.

People told us they received person-centred care. They told us they were consulted with and able to contribute to their plan of care. Organised activities took place. No one had any complaints at the time of the visit but were confident complaints would be dealt with effectively. The registered manager understood the importance of providing person-centred end of life care.

Everyone we spoke with agreed the home was well-led. The registered manager was aware of their responsibilities and was committed to providing high-quality, person-centred care. Staff told us the home was a good place to work and morale within the home was high. Staff turnover was low. The registered manager had a system for monitoring quality and safety within the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 31 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 February 2020

The service was safe.

Details are in our safe findings below.



Updated 19 February 2020

The service was effective.

Details are in our effective findings below.



Updated 19 February 2020

The service was caring.

Details are in our caring findings below.



Updated 19 February 2020

The service was responsive.

Details are in our responsive findings below



Updated 19 February 2020

The service was well-led.

Details are in our well-Led findings below.