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Inspection Summary


Overall summary & rating

Good

Updated 31 August 2017

Craigneil is situated on Marine Road in Morecambe and facing the promenade. The home is a two-storey building and is registered to provide accommodation for a maximum of fifteen people. Accommodation is provided in 13 single and 1 double bedrooms.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

People who lived at the home told us they were happy with their care and liked the staff who looked after them. We observed care practices throughout our inspection visit and saw staff were kind and patient with the people in their care. One person who lived at the home said, “They have been very good to me, I like it here.”

The service had systems in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

Staff had been recruited safely, appropriately trained and supported. They had skills, knowledge and experience required to support people with their care and social needs.

The service had sufficient staffing levels in place to provide support people required. We saw staff had time to sit and talk with people in their care and organise activities to keep them entertained and occupied.

Medication procedures at the home were safe. Staff responsible for the administration of medicines had received training to ensure they had the competency and skills required. Medicines were safely kept with appropriate arrangements for storing in place.

We looked around the building and found it had been maintained, was clean and hygienic and a safe place for people to live. We found equipment had been serviced and maintained as required.

Staff wore protective clothing such as gloves and aprons when needed. This reduced the risk of cross infection.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People had been consulted about their care and had agreed with the support to be provided.

Staff knew people they supported and provided a personalised service in a caring and professional manner. Care plans were organised and had identified the care and support people required. We found they were informative about care people had received.

People told us they were happy with the variety and choice of meals available to them. We saw regular snacks and drinks were provided between meals to ensure people received adequate nutrition and hydration.

We saw people had access to healthcare professionals and their healthcare needs had been met. The service had responded promptly when people had experienced health problems.

People told us staff were caring towards them. Staff we spoke with understood the importance of high standards of care to give people meaningful lives.

People’s care and support was planned with them. People told us they had been consulted and listened to about how their care would be delivered.

The service had information with regards to support from an external advocate should this be required by them.

People told us staff treated them with respect and dignity at all times.

The service had a complaints procedure which was made available to people on their admission to the home and their relatives. People we spoke with told us they were happy and had no complaints.

The registered manager used a variety of methods to assess and monitor the quality of the service. These included regular audits and relative surveys to seek their views about the service provided.

Inspection areas

Safe

Good

Updated 31 August 2017

The service remains Good.

Effective

Good

Updated 31 August 2017

The service remains Good.

Caring

Good

Updated 31 August 2017

The service remains Good.

Responsive

Good

Updated 31 August 2017

The service remains Good.

Well-led

Good

Updated 31 August 2017

The service remains Good.