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Craigneil Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 26 August 2020

We found the following examples of good practice.

The registered manager had comprehensive processes to minimise the risk to people, staff and visitors from catching and spreading infection. These included temperature checks and the storage and quarantine of gifts and parcels for 72 hours. Sanitiser and PPE were available throughout the home. There were posters in the home to promote best practice guidance on how to put on and take off gloves, aprons and masks.

As part of people’s care plans, personal risk assessments had been completed on their capacity to understand isolation from others should there be an outbreak. On the one admission to the home, the person had shielded before they arrived and agreed to isolate in line with Public Health England guidance. Social media and electronic tablets were used to communicate with health professionals to promote people’s physical health. People’s mental well being had been promoted through telephone and video calls and socially distanced garden visits from loved ones.

The registered manager was participating in the whole home testing process and had scheduled testing for people and staff. They had comprehensive knowledge of good practice guidance and had attended Covid 19 webinars hosted by Lancashire County Council. They had employed additional staff to provide continuity of support and ensured safeguards were in place should there be a staff shortage. We saw Covid 19 policies and procedures were in place and current. Additional housekeeping and governance tasks had been completed to ensure the home was clean and hygienic. All staff had received Covid 19 related supervision and had access to a counselling service to manage their wellbeing should it be required.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 26 August 2020

People were Safe. We were assured the provider managed infection prevention and control through the coronavirus pandemic.

Effective

Good

Updated 26 August 2020

Caring

Good

Updated 26 August 2020

Responsive

Good

Updated 26 August 2020

Well-led

Good

Updated 26 August 2020