The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Glencairn Outreach Services

94 Coal Clough Lane, Burnley, Lancashire, BB11 4NW (01282) 426520

Provided and run by:
Mr Hurrylall Gungah

All Inspections

3 February 2014

During a routine inspection

Staff we spoke with confirmed they always treated service users with respect and gave them choices. We were told, 'Every individual gets their own choices with care, they will be supported with independence', and, 'I discuss decision with clients (People who used the service), they are given a choice'.

The people we spoke with all confirmed they were happy with the care received. People told us, 'I am so grateful for the help with my X. I am supported the staff are always there, they know what they are doing. They talk about care and fill in the care file daily'. Another said, 'I am happy with the care. The staff talk to you about what they are doing'.

We looked at three care files for people who used the service. We saw documentation relating to input from partner agencies involved for example, Local authority information, hospital appointment and reviews.

We looked at the staff files and computer records for two staff members. We saw staff had undertaken training that was relevant to their role for example, moving and handling, safeguarding and first aid. The staff we spoke with confirmed they received regular training.

We spoke with two people about complaints. We were told, 'I have no complaints if I did I would go to the agency or the social worker. I would be confident that any complaints would be dealt with'. Another person told us, 'I once had a complaint, I called the office and they sorted It straight away. I am happy and no concerns'.

26 October 2012

During a routine inspection

People told us they were happy with the care and support they received and were treated well by staff. Comments included, "I would recommend them to anyone' and 'I always get the same worker, there is never a problem'. People told us they were able to express their views and opinions and could influence the way their care was delivered. They said they could raise any concerns with the manager or their care worker and were confident they would be listened to.

10 February 2012

During a routine inspection

People using the service told us they were getting the service they wanted. They had discussed the type of help they needed with the manager and had received information about the service.

People told us they had met their carers before they received any help. They had a plan of care and support staff followed. Comments included, 'I have regular visits, and I usually decide what they do. I like my routine'. 'When they visit they follow his care plan'. And, 'I find them to be good and very helpful.'

People said their carers were very good. They arrived on time and followed their agreed support plan. They were flexible in their work. They could make choices and decisions about their support.

People told us they felt safe in their home. They had arrangements in place for staff to gain entry and to keep their home secure when they left. It was all detailed in their support plan.

People said they were visited by the manager and the provider. They were asked if everything was all right for them. They were consulted all the time about the service they received and could request for changes to be made, for example times of visits, carer preference and tasks they required doing.

People said they received a good service. They considered staff were polite and respectful to them and their property.