Home Healthcare/Capable Care

People’s experience of using this service and what we found

There was safeguarding procedures in place and the registered manager and staff had a clear understanding of these procedures. Risks to people were assessed and staff were aware of the action to take to minimise risks where they were identified. The service had procedures in place to reduce the risk of infections. People received support from staff to take their medicines safely. Appropriate recruitment checks had taken place before staff started work at the service. There were effective systems in place for monitoring, investigating, and learning from incidents and accidents.

People’s care needs were assessed when they started using the service and care plans were in place to ensure staff could support them safely. Staff received training and support relevant to people’s needs. Where required, people received support from staff to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People using the service told us staff were kind and caring and they were always consulted about their care and support needs. They knew how to make a complaint if they were unhappy with the service. People had access to end-of-life care and support if it was required.

There were effective systems in place to monitor the quality of service that people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through satisfaction surveys and feedback from these was used to improve the service. The registered manager and staff worked with health and social care providers to plan and deliver an effective service.

Rating at last inspection.

This service was registered with us on 28 January 2022, and this is the first inspection. The last rating for the service under the previous provider was Good, published on 18 May 2018.

Why we inspected.

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect