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Inspection Summary


Overall summary & rating

Good

Updated 5 September 2019

About the service

Liskeard Eventide Home is a residential care home providing personal care to 25 people, one who was staying for respite care, at the time of the inspection. The service can support up to 26 people.

People’s experience of using this service and what we found

There was a very homely and welcoming atmosphere where people were supported by staff who were exceptionally kind and caring. Feedback about the compassionate and caring approach of staff was very positive. People were treated with dignity and respect in a way that truly valued them as individuals. The management and staff were always prepared to go the extra mile to ensure people received the care they needed and lived full and meaningful lives.

People were protected from potential abuse as staff had received training and were confident in raising concerns. People living in the service consistently told us they felt safe and staff treated them in a respectful manner. Comments from people, “You just feel safe wherever you are in the home, and “They are always monitoring my health, that makes me feel safe.”

The service had received a notice from the local fire service stating they were non-compliant in some areas. However, the registered manager had already started to action these concerns.

People were supported by a stable staff team who had the skills and knowledge to meet their needs. This included direct observations. However, some areas of training, for example infection control and end of life care, showed that some staff training was overdue or not completed.

Assessments were carried out to identify any risks to the person moving into the service and to the staff supporting them. Care plans were personalised to the individual and recorded details about each person’s specific needs and wishes. These were kept under regular review and updated as people’s needs changed. However, due to the introduction of a fairly new computerised care plan system we found information held was muddled. For example, some information for people had been transferred over to the new system while other information for the same person was still held in paper format.

Staff spoke passionately about the people they supported and were clearly committed to providing a responsive and caring service in line with people’s wishes. Staff were particularly sensitive to times when people needed caring and compassionate support and often went ‘the extra mile’ to support people’s emotional well-being.

There was a positive culture in the staff team. Management and staff were committed to ensuring people received a good service and particularly about helping people who might be a risk of being socially isolated. The service remained at the heart of the local community with strong community links including some community groups regularly visiting and people accessing their community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately.

People, their relatives and staff told us management were approachable and they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection. This service was last inspected in 2017, when it was rated as outstanding in three areas with outstanding as an overall rating.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 5 September 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 September 2019

The service was well-led.

Details are in our well-Led findings below.