Archived: Robert Owen Communities - Powderham

The manager told us that it had been decided to refurbish the home because people who lived there had said they wanted more bathrooms and toilets. People had raised this through their representatives on the ROC committee. This showed us that ROC consulted with and listened to the people who used the service.

Prior to our visit we had been informed by the service that a safeguarding process was in place regarding a member of staff. We discussed this at the inspection and were told that the matter had been concluded. We were told that the police were not pursuing their investigation and that the staff member had been subject to ROC disciplinary procedures.

Care workers that we spoke with knew the people they cared for well. They were able to tell us about people's likes, dislikes and particular needs. Appropriate medication adminsitration systems were in place.

We saw evidence that care workers received regular training, supervision and appraisal. We found that records were well maintained, accurate and fit for purpose.

The community meeting minutes and key worker meeting minutes that we saw showed us that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People told us that they were happy at the home and that staff were great and that they enjoyed a variety of activities.

People experienced care, treatment and support that met their needs and protected their rights. The care plans that we looked at were person centred and documented the people's wishes in relation to how their care was provided. People that we spoke to said that the quality of care was great.

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We spoke with staff and they demonstrated an understanding of safeguarding procedures and the different types of abuse.

We observed that people were supported extremely well and that people had been able to personalise their bedrooms and other living areas to make the service welcoming and homely.

We saw that people had "My dream home" collages in place, these were person centred and really showed us that people's individual needs and preferences had been met.