Background to this inspection
Updated
23 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 3 March 2021 and was unannounced.
Updated
23 March 2021
About the service: Glengariff is a residential care home which provides accommodation and personal care for up to 55 people aged 65 and over. There were 45 people using the service at the time of the inspection.
People’s experience of using this service:
People told us and we observed that they were safe and well cared for and their independence was encouraged and maintained.
The service had made improvements since our last inspection. People who used the service and staff told us that the changes made had improved the service.
Maintenance work had been undertaken on the premises to ensure it was safe. Extensive refurbishment, internally and externally, was planned for 2019. We made a recommendation that further involvement of people in the redecoration of the service and good practice guidance about environments for people with dementia be explored.
The premises were clean and practices for the prevention of infection were in place. Medicines were managed and administered safely.
There were sufficient staff with the right skills and knowledge to carry out their roles and care for people effectively.
Assessments of people’s capacity to make their own decisions had been carried out with the involvement and agreement of their legal representatives. Applications to deprive people of their liberty had been completed appropriately and the relevant authorities informed.
People had a good meal time experience with food which was home made and provided a balanced diet.
Staff were kind and friendly and provided a warm and caring atmosphere in the service.
Care plans were person centred and comprehensive. There was sufficient detail in the documentation that enabled staff to provide responsive care. The service worked alongside professionals to provide joined up care.
Processes were in place to measure, document, improve and evaluate the quality of care. Management had clear oversight of the service. People's complaints were dealt with appropriately.
Rating for this inspection: The service met the characteristics for a rating of ‘Good’ in all key questions.
More information about our inspection findings is in the full report.
Rating at last inspection: The service was rated as ‘Requires improvement’ in all key questions and was in breach of Regulations 9 person centred care, 11 consent, 12 safe care and treatment and 17 good governance. The report was published on 5 February 2018.
Why we inspected: All services rated as ‘Requires improvement’ are re-inspected within one year of our prior inspection. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received and the improvements made.
Follow up: We will continue to monitor the service through the information we receive.