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Inspection Summary


Overall summary & rating

Good

Updated 1 February 2019

About the service: Glengariff is a residential care home which provides accommodation and personal care for up to 55 people aged 65 and over. There were 45 people using the service at the time of the inspection.

People’s experience of using this service:

People told us and we observed that they were safe and well cared for and their independence was encouraged and maintained.

The service had made improvements since our last inspection. People who used the service and staff told us that the changes made had improved the service.

Maintenance work had been undertaken on the premises to ensure it was safe. Extensive refurbishment, internally and externally, was planned for 2019. We made a recommendation that further involvement of people in the redecoration of the service and good practice guidance about environments for people with dementia be explored.

The premises were clean and practices for the prevention of infection were in place. Medicines were managed and administered safely.

There were sufficient staff with the right skills and knowledge to carry out their roles and care for people effectively.

Assessments of people’s capacity to make their own decisions had been carried out with the involvement and agreement of their legal representatives. Applications to deprive people of their liberty had been completed appropriately and the relevant authorities informed.

People had a good meal time experience with food which was home made and provided a balanced diet.

Staff were kind and friendly and provided a warm and caring atmosphere in the service.

Care plans were person centred and comprehensive. There was sufficient detail in the documentation that enabled staff to provide responsive care. The service worked alongside professionals to provide joined up care.

Processes were in place to measure, document, improve and evaluate the quality of care. Management had clear oversight of the service. People's complaints were dealt with appropriately.

Rating for this inspection: The service met the characteristics for a rating of ‘Good’ in all key questions.

More information about our inspection findings is in the full report.

Rating at last inspection: The service was rated as ‘Requires improvement’ in all key questions and was in breach of Regulations 9 person centred care, 11 consent, 12 safe care and treatment and 17 good governance. The report was published on 5 February 2018.

Why we inspected: All services rated as ‘Requires improvement’ are re-inspected within one year of our prior inspection. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received and the improvements made.

Follow up: We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 1 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 1 February 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 1 February 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 1 February 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 1 February 2019

The service was well-led.

Details are in our Well-Led findings below.