St Mungo's Broadway - 2 Hilldrop Road

Updated 11 January 2024

St Mungo's Broadway – 2 Hilldrop Road is a care home which is registered to accommodate a maximum of 29 people with a history of alcohol misuse, homelessness and mental health conditions. During our assessment of this key question, we found concerns around managing people's medicines, which resulted in a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings below. Staff provided people with care that was in line with their care needs and preferences. Staff cared for people well. This resulted in people achieving positive outcomes at the service. Staff supported people to make good choices and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Staff encouraged people to stay independent and to take positive risks to enhance the quality of their lives. Staff had training to support people well. The managers made sure risks to people's well-being and environment were regularly assessed and that people were protected from harm. The assessment started on 23 January 2024 and ended on 9 February 2024. A site visit to gather people's experiences and observe care practices was carried out on 23 January 2024. During our visit, we spoke with three people using the service: three staff members, the deputy manager and the service manager.

Updated 11 January 2024

People using the service all told us they felt safe at the service. They said the staff treated them well with kindness and compassion. People thought staff understood their needs and care preferences well. People also said the staff supported them in making and keeping health appointments. People told us that although they lived at home, they could maintain independence. They said that staff were respectful of their chosen ways of living. People said they could participate in making decisions on the elements of the service delivery. They could share their feedback about the service in residents' meetings and individual conversations with staff members. They felt comfortable raising any concerns and thought staff and managers listened to them.