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St Mungo's Broadway - 2 Hilldrop Road Good

Inspection Summary


Overall summary & rating

Good

Updated 12 February 2021

St Mungo's Broadway – 2 Hilldrop Road is a care home which is registered to accommodate a maximum of 29 people with a history of alcohol misuse, homelessness and mental health conditions. On the day of our inspection, the service was providing care for 27 men.

We found the following examples of good practice.

When people had COVID-19 symptoms, they were asked to take a COVID-19 test and to self-isolate until the result was received. These people were allocated their own bathroom and a sign was placed on their bedroom door stating when their self-isolation period was ending. This simple signage reassured people. It reminded those who were self-isolating and others in the service when they would be able to socialise with their peers again. This increased compliance with social distancing and self-isolation rules.

The service formed social bubbles when people struggled to social isolate. In one case, a group of people using the service, because they were in close contact with the same person with suspected COVID-19, had been allocated a designated area at the service (bedrooms, bathrooms and communal areas) where they were spending time while self-isolating. Staff were allocated to support the bubble with food, fluids and other needs people might have. Although the people involved still needed to observe social distancing rules, they responded well to it. This increased their collaboration with the COVID-19 infection control measures and the risk of spreading of infection was reduced.

The service allowed visits from friends and families throughout the pandemic. This took place outside of the building. People using the service had capacity and could go in and out of the service when they wanted. However, due to their physical and mental wellbeing (for example long and short-term memory loss), they did not always follow the national guidance. Allowing people to receive visitors outside the building helped monitoring and reduction of people’s social contacts and reduction in risk of containing and spreading the coronavirus.

Inspection areas

Safe

Requires improvement

Updated 12 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 12 February 2021

Caring

Good

Updated 12 February 2021

Responsive

Good

Updated 12 February 2021

Well-led

Good

Updated 12 February 2021