We carried out a themed inspection looking at domiciliary care services. We asked peopleto tell us what it was like to receive services from this home care agency as part of a
targeted inspection programme of domiciliary care agencies, paying particular regard to
how people's dignity was upheld and how they could make choices about their care. The
inspection team was led by an inspector from the Care Quality Commission (CQC), joined by an expert by experience who has personal experience of using or caring for someone who uses this type of service.
As part of this review, we visited four people in their own homes and spoke with them
about their experiences of the support they had received from this service. We also met
with two relatives of people who used the service. At the time of our visit to the service,
we spoke with the manager and one senior care worker. We spoke with 17 people who use the service and five care workers by telephone.
Most of the people we spoke with told us that their care was provided in the way they wanted it to be. In addition, the care workers treated them in a respectful manner and they were informed if there was a change to their care workers. One person commented, "' the senior visits me every few months and checks that I am happy with my care and she asks if I have any complaints or problems'.
The people we spoke with told us that they felt safe with the care workers and if they had concerns, they would inform the agency or speak to a member of their family. One person told us 'I would ring the office and tell ' (a senior care worker) she would sort it out'.