The person using the service, due to their disability, was not able to tell us about their experiences of living at 4 Bath Road. However, we saw they were well supported and were relaxed within their environment. The provider told us that they viewed and treated the person as a part of their own family and had done so for many years. The person was fully involved in all family arrangements and activities. They attended day services and also had short breaks at a local respite care service. This meant they could meet with other people and experience additional leisure activities. The provider told us that the person's rights to privacy and dignity were always promoted. Established ways of communicating with each other had been effectively developed. This enabled the person to make decisions such as what they wanted to eat and drink and what they wanted to do with their time.
The provider gave the person support to attend any health care appointments they required. They were very aware of the person's personal and health care needs. However, the way in which the provider supported the person with their mobility, impacted upon their safety. The provider told us that an assessment from a specialised health care professional would be considered to address this area.
Three social care professionals told us that the support the person received at 4 Bath Road was to a very high standard. They confirmed that the person was treated as a member of the provider's own family and their rights were fully promoted. One social care professional confirmed that investigating more appropriate manual handling techniques would be helpful to the person and the provider. They said they would talk to the provider about arranging an occupational therapy assessment in order to identify what manual handling technique would be the most appropriate.