• Care Home
  • Care home

Willowbeech Also known as Willowbeech Limited - 33 Ophir Road

Overall: Good read more about inspection ratings

33 Ophir Road, Bournemouth, Dorset, BH8 8LT (01202) 200910

Provided and run by:
Consensus Support Services Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Our current view of the service

Good

Updated 16 January 2026

Willowbeech is a care home that provides accommodation, care and support for up to 5 adults, some of whom may be living with a learning disability and/or autism. At the time of the inspection 3 people were living at the service. During the inspection we assessed all the quality statements under the key questions of safe, effective, caring, responsive and well led. The inspection took place on the 20 January 2026. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Staff were knowledgeable about the safeguarding procedures in place and were confident the manager would respond appropriately to any concerns raised. They told us people using the service were kept safe. Staff had the appropriate training and experience to deliver care, and safe recruitment procedures had been followed. Potential risks to people were identified and managed effectively. There were enough staff available to support people safely. Staff demonstrated good understanding of the people they supported and treated them with dignity and respect, considering their personal needs and preferences. A staff member told us, “Willowbeech is a warm and friendly home. It’s a great place to work. I really enjoy it. We’re lucky - we really do have an amazing team.’’

People's experience of the service

Updated 16 January 2026

Relatives provided positive feedback about the service, confirming their loved one’s needs being met and that staff delivered effective support. While people were unable to verbally communicate their experiences, we observed staff providing care in a kind and supportive manner. People were encouraged to take positive risks, with staff offering support in accordance with their risk assessments. People were treated with compassion and staff supported them in line with their specific needs. One relative told us, “My loved one is treated as an individual and staff work hard to understand my loved one’s needs.’’