At our last inspection of the service we made a number of compliance actions where we told the provider that improvements were needed. In response to this the owner of the service had ceased operating in order to make the changes necessary to improve the service. She said that she intended to manage the service herself in future to make sure that they were compliant in all areas.
People who use the service told us that they have a care plan, and some of the people said they had been involved in the care planning process. People spoken to said that they were offered choices about how their service was delivered.
People are provided with information and contact numbers if they need to speak to somebody at the office or have any concerns about the care they receive. Everybody spoken to said they would speak directly to the manager if they had any concerns. One person told us that they had raised some concerns directly with the manager, and was familiar with the procedure to do this.
People described how new staff are introduced by experienced or senior staff so they are confident in how to provide the care or service. People who use the service told us that staff carry an identity badge.
People told us that they are sent a survey about every 12 months asking their views on the quality of the service. Most of the people spoken to had no concerns with the care they are currently receiving.