All inspections: Cottage Care Limited - Care Quality Commission

On the day of our inspection there were 37 people who received support and care in the community. We talked with the manager and looked in detail at the records for four people. We telephoned and spoke to two people and two relatives. One person said, 'I'm very satisfied, they are on time, it's brilliant really. They are all very helpful and they always ask me if I am OK.'

We saw that people's needs were assessed and planned. People received care in the way they wanted and as identified. We looked at three staff files and spoke to two care staff who worked for the service and two professionals who had contact with the agency. One professional said, 'I have no issues, they always alert us if they have a problem and the paperwork is fine.'

The manager told us they have 18 care staff, a registered manager and three assistant managers. This showed that there were sufficient numbers of suitable staff to meet people's needs. One care staff said, 'I can always speak to a manager, they encourage you to progress and they are very flexible.'

Staff were aware of their responsibilities under safeguarding procedures, and who they should report any concerns or an allegation of abuse to. Staff had a good knowledge and understanding of the individual needs of people who used the service.

A relative we spoke to said 'They are just amazing really at keeping in touch, I'd recommend them, everything is spot on.'

We spoke with three relatives and two people using the service.

People said they found the service to be excellent as they received the help they needed at their preferred times. People told us they were happy with the care and service they received. One person told us that ''the staff were very helpful, kind and well-trained''. Another person told us that the staff were 'excellent, I can't fault them'.

People told us that their wishes were taken into account as to how they preferred to be cared for.

People told us they received consistent care from staff who knew their needs.

People said they had formed good relationships with the staff that supported them.

Relatives and people we spoke with felt that the service employed reliable and trustworthy staff that treated people properly.

Relatives and people felt listened to and able to express their views, and raise any concerns about the care and service with staff. People told us that they had not had cause to raise any concerns.

Relatives told us they were happy with the care and support their family member received. One relative told us 'they had great faith in the service'. Another relative told us ' I can't fault the service as it gives me peace of mind knowing that my relative receives the care and support they need.'

People we spoke with told us' the agency is good and they are satisfied with what they do for them.'

People told us 'they felt comfortable with the carer and they did everything just right for them.' People told us 'they were very satisfied and highly delighted with what the cares do.' We were told that 'they encourage their relative to do things they can not get them to do, they are patient and very caring.'

People we spoke with told us' they were well looked after and had no complaints'.' Care staff spoke with told us they always make sure the service users comfortable with what they do.

Archived: Cottage Care Limited

All Inspections

20 January 2014

During a routine inspection

25 September 2012

During a routine inspection

5 January 2012

During a routine inspection