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Inspection Summary

Overall summary & rating


Updated 21 May 2021

About the service

Reablement Service provides assessment and rehabilitation services for people in their own homes to promote their daily living skills and independence. At the time of the inspection 55 people used the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People spoke positively about their experiences and felt the service responded effectively in meeting their individual needs. People felt confident staff had the knowledge and skills needed and knew how to support them in a personalised way. Staff spoken with clearly understood the importance of respecting people's privacy, dignity and independence.

Safe systems had been maintained to help ensure the safety and protection of people who used the service. These included the safe management and administration of people's medication, thorough recruitment and training processes, assessment and management of areas of risk and infection control procedures. Staff safety was also a priority and systems were in place to ensure they were safe at all times.

People's needs and wishes were assessed and planned for. Care plans identified the intended outcomes for people and how their needs were to be met and these were constantly reviewed.

Systems for assessing and monitoring the quality of the service were effective in identifying areas of improvement. Systems were in place to gather people's views on the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published19 September 2017)

Why we inspected

We carried out a focused inspection of this service on 11 May 2021. This report only covers our findings in relation to the key questions safe and well led as we were mindful of the impact and added pressures of Covid-19 pandemic on the service.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas



Updated 21 May 2021

The service was safe.

Details are in our safe findings below.



Updated 21 May 2021



Updated 21 May 2021



Updated 21 May 2021



Updated 21 May 2021

The service was well-led.

Details are in our well-led findings below.