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Stockton-on-Tees Borough Council - 1 Lanark Close Good

Inspection Summary


Overall summary & rating

Good

Updated 8 January 2020

About the service

1 Lanark Close is a residential care home providing personal care for up to 16 people living with learning disabilities. The provider is running the service as 13 bedded, providing short-breaks and a crisis bed.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 16 people. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area. The service is designed to give people opportunities to meet when they go on short breaks and is more like a hotel experience. Six people were using the service at the time of inspection.

People’s experience of using this service and what we found

Everyone we spoke with talked very positively about the care they received from staff at 1 Lanark Close. One person told us, “I am very, very happy coming here". Comments from relatives included, “I don’t know what I would do without it” and “The staff are amazing.” Strong relationships had been formed between people and staff. People received support from a dedicated staff team. Staff put people at the heart of their work. They were caring and compassionate. The staff team was consistent and had an understanding of people's needs.

The atmosphere within the service was lively and fun. People were treated respectfully and without discrimination. Short breaks gave people chances to develop their independence as well as to have a holiday. Staff enabled people to maintain and develop their independent living skills. Relatives told us that the service gave them the opportunity to have a much needed rest from their caring roles. They said such breaks were essential not just to the well-being of the people using the service but to them as carers.

Staff knew how to safeguard people from the risk of abuse. Recruitment processes reduced the risk of unsuitable candidates being employed. Risks to people were identified and staff knew the actions to take to reduce these. Medicines were managed safely.

Staff delivered care and support in a person-centred way. They had the right training and skill mix to support people effectively. They received support through supervision meetings and an annual appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s health needs were met. The service worked with a range of professionals to meet people’s needs

People’s care and support was based on their individual needs and preferences. They were encouraged to get involved in the activities and events that interested them. Staff actively supported people to be a part of their local community.

People and relatives told us the service was well led. The registered manager ensured people and staff were involved in the development and running of the service.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by

Inspection areas

Safe

Good

Updated 8 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 January 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 January 2020

The service was well-led.

Details are in our well-led findings below.