Archived: Field View Care Home

During our SOFI observation we found that staff had positive interactions with people, they spoke patiently and kindly whilst offering choices and involving people. People also had positive interactions and communication with each other.

We spoke with 12 people who used the service. Overall people told us that they were happy living at the home. Their comments included, "I wouldn't be here if I didn't like it. The staff are lovely," "We all get on well together, we are like family" and "It's brilliant here."

We found that people were asked for their consent to care and treatment and the staff acted in accordance with their wishes.

We spent time sitting with people in the communal areas of the home and with people individually in their rooms. We found that care and support was offered appropriately to people.

We spoke with five relatives. They told us, "If I have needed anything addressing this has been done in a open and honest manner" and "The staff have been absolutely fantastic."

Our observations evidenced that there were enough staff on duty and staff working in the home were appropriately qualified to do their jobs.

The provider had a system in place for gathering and evaluating information about the quality of care the service provided.

We found that records were held securely and retained for an appropriate period of time.

During the inspection we spent time sitting with people in the communal areas of the home. This meant we were able to observe people's experiences of living in the home. We found that care and support was offered appropriately to people. We found that staff were skilled, in recognising the diversity, values and human rights of people who use the service.

Each person living at the home had a care plan. We found that the information in these

was sufficient and up to date. This meant that the delivery of care to people was safe, effective and appropriate.

We walked around the home and found that people lived in a safe and accessible premise. There were plans for a refurbishment of the premises over the next few months, in the meantime the environment was adequately maintained and kept clean.

Staff that we spoke with said they were very well supported by the registered manager to carry out their role. Staff said they were up to date with all mandatory training and we saw confirmation of this.

The home had an effective complaints system available. We found that comments and complaints people made were responded to appropriately.