Last updated 12 January 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection was carried out on the 8 and 9 November 2016. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. We spent time observing care and support being provided. We looked at records, including five people’s care records, staff recruitment and training records and records relating to the management of the service. We also spoke with five members of staff, the manager, their deputy and a representative of the provider who was the area manager.

Before the inspection we looked at the information we held about the service including notifications they had sent to us. This included the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the local authority responsible for monitoring the service to request feedback. We used this information to help inform our inspection planning. We also received feedback from five health care professionals about the care provided to people using the service.