Archived: MCCH Society Limited - 111 Hempstead Road

We used a number of different methods to help us understand the experiences of people who used the service, because the people who used this service had limited verbal communication and complex needs which meant that the people were not able to tell us their experiences themselves. During our inspection visit we spent time with people in communal areas of the home. We saw that people were content in the home. We saw that staff and the manager of the service interacted well with them and had established effective means of verbal and non-verbal communication with people who lived in the home.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

There were effective systems in place to reduce the risk and spread of infection.

Appropriate arrangements were in place for obtaining medicine and medicines were prescribed and given to people appropriately. Medicines were administered and kept safely.

There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

The people who used this service had limited verbal communication and were not able to answer questions about the home. During our inspection visit we spent time with people in communal areas of the home. We saw that people were content in the home. We saw that staff and the manager of the service interacted well with them and had established effective means of verbal and non-verbal communication with people who lived in the home.

We found that the service made sure people were involved as far as possible in decisions about their care and treatment. We found that the care and support that people received was planned and sensitively delivered. However people's care and welfare needs were not always adequately met in relation to nutrition and risk assessment. People were not adequately protected from risk of infection. Staff received the training they needed to support people who lived in the home. People who lived in the home were listened to and felt free to express how they felt about life in the home.