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Inspection Summary


Overall summary & rating

Good

Updated 22 March 2019

About the service: Rectory Lodge offers both personal care and accommodation for up to 12 people who have mental health difficulties. At the time of inspection there were 12 people using the service.

People’s experience of using this service:

Staff knew how to keep people safe and received training for safeguarding and how to reduce the risks of harm from occurring. Risks to people's well-being and safety were assessed, recorded and kept up to date. People were supported with their medicines in a safe way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain good diet and access the health services they needed.

Training relevant to people's support needs had been undertaken by staff. The staff team felt involved in the running of the service and were supported by the registered manager. A complaints procedure was in place and people knew what to do if they had a concern of any kind.

Staff had built positive relationships with people living in the service. Care plans included clear guidance to staff on how to support people in the way they wanted.

There was an effective quality assurance system in place to ensure the quality of the service and to drive improvement.

Rating at last inspection: Good (report published 13 August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 22 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 22 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 22 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 22 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 22 March 2019

The service was well-led

Details are in our Well-Led findings below.