Chegworth Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People told us staff treated them as individuals and they received consistently good, person-centred care and support from staff who were familiar with their needs, preferences and daily routines. Staff had good understanding of each resident and their specific needs.

Care records contained personalised information about people’s likes and dislikes, and how they preferred staff to meet their care needs and wishes. Staff demonstrated good awareness of people’s individual needs and preferences. Staff were familiar with the term ‘person-centred’ and what this meant in terms of supporting people living at the care home.

The provider understood the diverse health and care needs of people and their local communities, and ensured care was joined-up, flexible and supported choice and continuity.

People told us staff understood their or their family members care needs and that they worked well with multiple external health and social care professionals to consistently meet those needs. People received care and support from services such as specialist nurses and physiotherapists that understood the diverse health and social care needs of their local communities.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Managers and staff were aware of their responsibility to meet people’s communication needs and make information accessible. They ensured people were given information in a way they preferred and understood. Technology devices were used along with readable print leaflets to provide residents with information. People’s preferred method of communication had been assessed and documented in each person’s care plan.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support.

People and their relatives had regular opportunities to speak to the managers and staff and they felt listened to and involved in making decisions about the care and support they or their family members received. A relative remarked, “We have a number of opportunities to share our views with the home. We can complete a questionnaire about the home and attend regular relatives’ meetings with the managers.” Managers and staff confirmed they used a range of methods to encourage people to have their say and state their views about the home, which Included regular meetings, care plan reviews and satisfaction surveys.

The service made sure that people could access the care, support and treatment they needed when they needed it. The provider ensured people could access the care and support they needed when they needed it.

People had sufficient opportunities to engage in meaningful leisure and recreational activities that reflected their social interests. A relative told us, “Staff are brilliant at encouraging my [family member] to go down to the communal lounge and take part in social activities, such as knitting.” Another relative added, “My [family member] is always encouraged to engage in activities and I often see staff play cards, puzzle games and dominos with him.”

People and their families were supported to be involved in discussions about people’s social interests, and what they liked to do socially was recorded in their care plan. Staff were aware who was at risk of becoming socially isolated and what action they needed to take to reduce this risk.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were engaged and supported by managers and staff to be included and have the same opportunity as others to receive the care and support of their choice. Staff had received equality and diversity training and understood people had a right to be treated equally and fairly, and to receive care and support that met their specific needs. For example, managers and staff confirmed people had the right to choose the gender of staff who provided their intimate personal care. Care plans contained detailed information about people’s spiritual and cultural needs. Staff were aware of people’s diverse spiritual and cultural needs and wishes and knew how to protect them from discriminatory behaviours and practices.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People nearing the end of their life were supported to have a comfortable and dignified death. People and their families were supported to be involved in discussions and participate in decisions about people’s future care needs and end of life wishes. People’s care records included a section where individual’s end of life care and support needs and wishes were recorded. Where people and their families did not want to discuss end of life care wishes this decision was recorded in a person’s care plan. Staff had received end of life care training. The provider also worked closely with the local hospice and community palliative care nurses.