Chegworth Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was good at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

People were cared for well by staff. We received only positive comments about the managers and staff from people living in the home, their relatives and external health and social care professionals. People describe staff as compassionate and kind. Typical feedback included, “Staff are so nice to me. They always knock on my door to see if I’m alright”, “The staff are so kind and caring. They do things like covering my [family member] with a blanket when they are transporting her with a mobile hoist to ensure her dignity is maintained” and “All the staff treat each person living at the home with respect and dignity.”

People looked at ease and comfortable in the presence of staff. We observed staff interactions throughout our site visit were characterised by warmth, kindness and respect. Staff were always attentive and reassuring to people and listened to what they had to say. We saw several instances of staff sitting at eye level with people they were assisting to eat their meal so they could socially engage with them. The atmosphere during the serving of the lunchtime meal remained calm and relaxed throughout, Managers and staff always spoke about people they supported in a respectful and positive manner.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People received care and support from staff according to their individually assessed needs and wishes. People told us staff treated them or their family member as individuals and understood what their specific personal care needs, preferences and daily routines were. Care plans were personalised and contained detailed information about people’s strengths, likes and dislikes, and how they preferred staff to meet their personal care and support needs and wishes.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff supported them to be as independent as they could and wanted to be and to have as much choice and control over their lives as possible. A relative said, “Staff encourage and support my [family member] to feed herself and take drinks, so she maintains some degree of independence.” Another relative added, “Staff offer choices to people by offering a different food option if someone doesn’t like the main options. I overheard the chef once offer to make someone an omelette as this person didn’t like any of the meal choices that were available that day from the lunchtime menu.” We observed the chef walk around the home in the morning to individually ask people what they would like to eat for their lunchtime meal that day. We also saw plate guards and suitably adapted crockery and utensils were used by staff at mealtimes to enable people to eat independently without the need for any staff assistance.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff supported people to access external health and medical care services as and when required. Staff were aware of people’s health care needs and how to respond to any immediate health care emergencies to minimise the risk of people becoming distressed or unwell, emotionally and/or physically.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us the managers and their fellow co-workers cared about each other’s wellbeing and had created a positive working environment for everyone to work in. Staff told us they felt happy and safe at work. Managers routinely used individual and group meetings to enquire about staffs’ wellbeing.