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LSC Nursing & Domiciliary Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 18 September 2019

About the service

LSC Nursing & Domiciliary Care Services Limited is a domiciliary care service providing personal and nursing care to paediatrics, children and adults, some of whom have complex nursing needs. At the time of our inspection 27 people were receiving care.

Not everyone who uses the service may receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were cared for safely and staff understood their responsibilities to keep people safe from avoidable harm or abuse. Risks to people's safety were managed and appropriate action was taken to keep people safe. Staff managed people’s medicines safely and made sure they received them when they needed them. People were supported by staff who had been recruited safely. Staff practice helped to reduce the risk of cross infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s nursing and care needs were met by effective assessment and planning. Staff took account of people’s holistic needs when planning care. The provider worked with other healthcare professionals to help ensure people's care and health needs were effectively met. Staff had received training to enable them to provide safe and effective care to people.

People were cared for by staff who were kind and compassionate. People were involved in decisions about their care and support needs. Staff respected people’s privacy and dignity.

People’s care and support was personalised to their needs. People were supported in a way which made sure they were treated fairly and not discriminated against. People's individual needs and wishes were known to staff who had developed positive relationships with them. There were arrangements in place for people to raise concerns about the service.

People had confidence in the management of the service and felt they received good quality care. The provider used a variety of methods to check the quality of the service and developed good practice within the staff team. Staff were supported in their roles and shared the provider’s values of delivering the best care they could.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 December 2016).

Inspection areas

Safe

Good

Updated 18 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 September 2019

The service was well-led.

Details are in our well-Led findings below.