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Inspection carried out on 18, 25 March 2013

During a routine inspection

We inspected the agency office and spoke with three people who used the service and their relatives. People said they were pleased with the care and support provided by the agency. They said staff were professional, polite and cheerful. They also said they were kind and caring. One person said:" There is very good communication and staff seem to know and understand about dementia." Another person said;" The staff are very helpful and I feel my care is person centred to my needs."

We found people were given appropriate information and were involved in making decisions about their care and treatment. They said they were well cared for. One person said, "The staff are very good, my relative's carer is fantastic, they are like part of the family."

All people we spoke with including staff said communication was very good within the agency. Comments from staff included:" There is very good communication, we receive enough information about people's care and support needs." Another person said;” They let you know if there is going to be any change in carer."

Staff received professional development. Staff we spoke with said they had opportunities for training and to help them understand about any specialist care needs.Two staff members said;" It is a very good agency to work for."

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received.

Inspection carried out on 20 January 2012

During a routine inspection

People using the service told us they received good care that met their needs from kind caring staff.

We spoke to the managers of four care homes that utilise staff from Nursefinders agency. They told us that the staff were polite and that they respected the privacy and dignity of people using their services. They said the agency usually provided the same staff which was good continuity for people using their services and that they were always able to feedback to the agency if they had any compliments or concerns.

A care worker told us they had been involved in the compilation of a care plan and it was reviewed very frequently to ensure it was up to date. They told us they knew the person using the service very well.

A care worker told us they received training relevant to their work. Four care home managers told us they presumed staff from the agency had undertaken statutory / basic training. One manager told us that they checked with the agency prior to staff commencing to find out the level of training staff had undertaken. One manager told us that if they needed someone with specific knowledge they confirmed this with the agency.