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Archived: Grace Homecare Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 19 November 2015

We carried out an announced inspection of Grace Homecare on 16 September 2015. We gave the provider 48 hours’ notice of our visit to make sure the manager or their representative would be available.

Grace Homecare provides personal care services to people in their own homes, with 33 people using the service at the time of our inspection. This was the first time that the Care Quality Commission (CQC) had inspected the service.

The registered provider was also the manager of the service. Registered managers have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was unavailable on the day of the inspection, however we spoke with them after our visit.

Recruitment practices were robust and the registered provider undertook spot checks and asked people for feedback so that they could monitor the safety and effectiveness of the service. People told us that they felt safe receiving care from Grace Homecare and that their privacy and dignity were well respected.

Staff were knowledgeable and received regular training after their induction. They told us that they understood people’s care needs because they were well documented and the registered provider ensured that they were alerted to any changes in these needs.

People told us that they were well supported with food and drink and that staff knew their likes and dislikes. Staff demonstrated good knowledge of how to promote healthy choices.

The registered manager and senior staff demonstrated that they had knowledge of the performance of the service but had not developed sufficiently robust quality assurance systems which enabled them to evidence this in their records. The registered manager told us that they had started work to improve this immediately after our visit.

Inspection areas

Safe

Good

Updated 19 November 2015

The service was safe.

Staff had a good knowledge of safeguarding procedures and how to put these into practice.

There was a robust recruitment policy in place.

Risk to people was well assessed and staff had access to clear information which enabled them to support people appropriately.

Effective

Good

Updated 19 November 2015

The service was effective.

Staff had the skills and knowledge to meet people’s needs.

Staff received supervision from senior staff.

People were supported to access healthcare appointments.

Caring

Good

Updated 19 November 2015

The service was caring.

All the people we spoke with said they had very good relationships with the staff.

People told us that the staff were mindful of their dignity and privacy when carrying out personal care.

People were involved in making decisions about their care.

Responsive

Good

Updated 19 November 2015

The service was responsive.

The service responded to people’s health care needs.

Care plans were in place at the service and people were involved in the review of these.

People were confident that complaints would be responded to.

Well-led

Requires improvement

Updated 19 November 2015

The service was not consistently well led.

The auditing systems in place were informal and not recorded.

Staff told us that they were well supported by the registered provider.

The registered provider had mechanisms in place which allowed people to provide feedback on the services they received.