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Inspection Summary


Overall summary & rating

Good

Updated 24 April 2019

About the service: Somerville House is a residential care home that was providing personal and nursing care for up to 30 people aged 65 and over. 27 people lived there at the time of the inspection.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated them with dignity and respect. People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive, meaningful relationships with people.

People and relatives said the service was safe. Staff demonstrated an awareness of each person's safety and how to minimise risks for them. The environment was safe and people had any equipment they needed. Improvements in staffing meant there was enough staff on duty to enable people to receive care in a timely way.

People were supported by staff with the skills and knowledge to meet their needs. Staff had regular training and felt confident in their role. People’s health had improved because staff worked with a range of healthcare professionals and followed their advice.

People were supported in the least restrictive way possible; the policies, systems and culture in the service supported this practice. People were encouraged to socialise and pursue their interests and hobbies. Care plans were detailed and up to date about people’s individual needs and preferences.

People's concerns were listened and responded to. Accidents, incidents and complaints were used as opportunities to learn and improve the service.

The service was well led. People, relatives and professionals gave us positive feedback about the quality of people’s care. They said the registered manager was approachable, organised, and acted on feedback. Quality monitoring systems included audits, observation of staff practice and regular checks of the environment with continuous improvements in response to findings.

Rating at last inspection: Good. (Published 04 October 2016)

Why we inspected: This was a planned inspection based on the rating at the last comprehensive inspection. At this inspection, the service remained Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see full report which is on the CQC website at www.org.uk

Inspection areas

Safe

Good

Updated 24 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 24 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 24 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 24 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 24 April 2019

The service was well-led

Details are in our Well-Led findings below.