• Care Home
  • Care home

Somerville House

Overall: Good

Somerville Road, Willand, Cullompton, Devon, EX15 2PP (01884) 820811

Provided and run by:
Graysar Associates Limited

Latest inspection summary

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Background to this inspection

Updated 17 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 28 January 2021 and was announced.

Overall inspection

Good

Updated 17 February 2021

About the service: Somerville House is a residential care home that was providing personal and nursing care for up to 30 people aged 65 and over. 27 people lived there at the time of the inspection.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated them with dignity and respect. People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive, meaningful relationships with people.

People and relatives said the service was safe. Staff demonstrated an awareness of each person's safety and how to minimise risks for them. The environment was safe and people had any equipment they needed. Improvements in staffing meant there was enough staff on duty to enable people to receive care in a timely way.

People were supported by staff with the skills and knowledge to meet their needs. Staff had regular training and felt confident in their role. People’s health had improved because staff worked with a range of healthcare professionals and followed their advice.

People were supported in the least restrictive way possible; the policies, systems and culture in the service supported this practice. People were encouraged to socialise and pursue their interests and hobbies. Care plans were detailed and up to date about people’s individual needs and preferences.

People's concerns were listened and responded to. Accidents, incidents and complaints were used as opportunities to learn and improve the service.

The service was well led. People, relatives and professionals gave us positive feedback about the quality of people’s care. They said the registered manager was approachable, organised, and acted on feedback. Quality monitoring systems included audits, observation of staff practice and regular checks of the environment with continuous improvements in response to findings.

Rating at last inspection: Good. (Published 04 October 2016)

Why we inspected: This was a planned inspection based on the rating at the last comprehensive inspection. At this inspection, the service remained Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see full report which is on the CQC website at www.org.uk