• Care Home
  • Care home

Archived: Chaseborough House

Village Hall Lane, Three Legged Cross, Wimborne, Dorset, BH21 6SG (01202) 822908

Provided and run by:
Mrs S Marshall

Important: The provider of this service changed. See new profile

All Inspections

23 February 2014

During a routine inspection

People who lived in the home and their relatives had high praise for the care they received at Chaseborough House. They told us that the standards of care and attention to detail were excellent. They also told us that they felt staff genuinely cared about people and made sure that everything possible was done to make them happy and comfortable. One person who lived in the home said, "It's marvellous, it's friendly, it's homely. They treat you as a friend. I can't fault them." A relative told us, "I've been delighted...I don't think we could find anywhere better."

There were procedures in place to keep people safe from abuse. Staff knew how to report concerns about people's welfare and people told us they felt safe living there. Relatives we spoke with had confidence in the care provided and felt that their family members were in safe hands.

Staff received support to meet people's needs. We saw that a training and supervision programme had been introduced to ensure that staff had up to date knowledge and skills to work with people. People who lived in the home told us that staff knew how to help them and commented that all the staff were "very good."

The provider was making improvements to the quality of the service people received. We found that this had been well-received by people in the home who commented on improvements to activities and the home's menu in recent months. Staff also told us that improvements had been made to training, care planning and the home environment. However, at the time of our inspection, systems to regularly monitor the quality of the service, and take action in response to identified risks, had not been fully implemented. This is important to ensure that the home is able to identify concerns for themselves and take timely action to address any shortfalls.

Records about people's care were in place but were not always up to date and did not always contain sufficient information about their needs. Although staff were aware of people's needs, records that were not complete or sufficiently detailed put people at risk of receiving inappropriate care.

21 June 2012

During a routine inspection

People told us they were treated with dignity and respect and were able to make choices about their lives. One person told us 'The staff are very caring, they do everything they can to please you, they are so kind'. We saw people's choices with regards resuscitation were recorded, however these documents were not easily located and staff were unaware of people's decisions.

People told us they received the care and support they needed and we saw that care was provided to people as detailed in their care records. One person told us 'They have all the skills necessary, if you have anything wrong with you the nurse will come out'. However, a care plan to advise staff on the management of a person's long term health problem was not clear and staff understanding of this condition was inconsistent.

People felt safe at Chaseborough House and staff we knowledgeable about what constitutes abuse. However, the provider was unaware of the requirement to report safeguarding concerns to the local authority for investigation.

Staff had received some appropriate training, although this training had not always been delivered recently. The provider did not have effective quality assurance systems in place.