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Inspection Summary


Overall summary & rating

Good

Updated 8 November 2017

This unannounced inspection took place on 15 August 2015.

Brookside accommodates and provides personal care for a maximum of 18 older people. There were 16 people living at Brookside on the day of our inspection.

At the last inspection in August 2015 the service was rated Good. At this inspection we found the service remained Good.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and staff understood their responsibilities to protect people from abuse and avoidable harm. Risk was assessed and preventative action was taken to reduce the risk of harm.. There were sufficient numbers of staff with the right skills to meet people’s needs. Staff were recruited in a safe way. People received their medicines at the right time and in a safe way.

Staff had the skills to meet people’s needs because they received training and support and knew people well. People were asked for their consent before care and support was provided. People’s capacity to make decisions was considered and staff understood the principles of the mental capacity act 2005.

People had enough to eat and drink. Staff knew how to identify risk of malnutrition and dehydration and took action when this was identified. People had access to the healthcare services they required.

People said that staff were caring and staff had developed positive relationships with them. Staff knew how to maintain people’s privacy and dignity. People were able to be as independent as possible.

Staff worked in a flexible way so that they could meet people’s needs in a person centred way. People were involved in developing their plan of care and were given choices. People knew how to make a complaint and felt sure they would be listened to and action taken.

People and staff had confidence in the registered manager and the management team. The managers were approachable and supportive. Systems were in place to monitor the quality of service provision. People were asked for their feedback and this was acted on.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 8 November 2017

The service remains Good.

Effective

Good

Updated 8 November 2017

The service remains Good.

Caring

Good

Updated 8 November 2017

The service remains Good.

Responsive

Good

Updated 8 November 2017

The service remains Good.

Well-led

Good

Updated 8 November 2017

The service remains Good.