Angels Private Home Care

Updated 1 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered provider, the registered manager and the deputy manager.

We reviewed a range of records. This included 3 people's care records and medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke with 4 people who used the service on the telephone, 1 relative and 3 members of staff.

Updated 1 February 2023

About the service

Angels Private Homecare Services is a domiciliary care service, which provides care and support to people living in their own homes. The service provides support to older adults. At the time of our inspection there were 10 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People using the services of Angels Private Homecare Services benefited from a service which was safe, effective, caring, responsive and well-led.

People were protected from the risk of harm and abuse. Clear policies and procedures were in place and staff had received training and felt confident to raise any concerns they had. Staff were recruited to ensure they were safe to work with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by the same staff team, meaning people were cared for by staff who knew their needs and preferences well. People had a say in which staff they wanted to support them.

People were supported and empowered by staff to live independently in their own homes, and were supported to express their wishes on how they wanted to be cared for and supported.

People and their relatives were very complimentary regarding the supportive and caring nature of the staff team. Staff went out of their way to build up close supportive relationships with the people they supported, which were based on trust and the promotion of people's independence.

Management and staff displayed a clear vision and applied consistent values in the provision of high-quality care and support which was as individual as the person receiving it.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 14 March 2022 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about staff training. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the effective sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.