You are here

Inspection Summary


Overall summary & rating

Good

Updated 12 December 2018

This inspection took place on 24 October 2018 and was unannounced.

New House is ‘care home’ registered to provide accommodation and support for up to eight adults who may have a learning disability or autistic spectrum disorder. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there was eight people living there.

At our last inspection in March 2016, we rated the service overall good. At this inspection, the evidence continued to support the overall rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format, because our overall rating of the service has not changed since our last inspection.

Medicines were managed safely and staff had a good knowledge of the medicine systems and procedures in place to support this. Staff had been recruited safely and training was provided to meet the needs of people. Staff received supervision and annual appraisals. There was sufficient staff available to ensure people’s well-being and security was protected.

Staff received training on safeguarding adults from abuse and understood their responsibility to protect people from the risk of harm. The registered manager closely monitored all safeguarding matters. Accidents and incidents were responded to appropriately and monitored by the registered manager and quality assurance team. The service was clean and infection control measures were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s nutrition and hydration needs were catered for by trained staff who understood their needs well.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People and their relatives were complimentary about the service. They were full of praise for the management and care staff and told us that they were kind, caring and compassionate towards them. There was a strong culture within the service of treating people with dignity and respect. People and the staff knew each other well and these relationships were valued by people who used the service.

The service was run very much around the needs of those living there. The registered manager and staff team demonstrated a commitment to person centred values. People’s wider support needs were met through the provision of a varied programme of activities. Staff were committed to ensure people were supported to maintain relationships important to them.

There was a complaints policy and procedure made available to people who received a service and their relatives. Feedback was sought from people and their relatives and this was positive.

There was a range of quality audits in place that were monitored by the quality assurance team. These were up-to-date and completed on a regular basis. Staff told us the manager was approachable and they felt proud to work in the service.

The premises of the service had been adapted to meet the needs of the people living there. There were systems in place to ensure the safety of the premises.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 12 December 2018

The service remains good.

Effective

Good

Updated 12 December 2018

The service remains good.

Caring

Good

Updated 12 December 2018

The service remains good.

Responsive

Good

Updated 12 December 2018

The service remains good.

Well-led

Good

Updated 12 December 2018

The service remains good.