13 February 2013
During a routine inspection
At the time of our visit a consultation process was underway in respect of a proposal to change the service from a care home to a supported living service. We met a social worker and advocate who talked about their roles in supporting the people living at the home during this time.
The service had systems in place to ensure people's view were listened to and taken into account. People demonstrated that they were aware of the proposed changes and there was evidence that they had received appropriate support in understanding what the changes might mean for them.
Staff supported people to ensure they had their medicines at the times they needed them and in a safe way.
We observed some good interaction between staff and people using the service, which showed that staff understood the needs of the people they were supporting and how best to communicate with them. People were encouraged to maintain their independence as far as possible.
A complaints system was in place, to enable people to raise concerns if they needed to.