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Walsingham Support - The Eyrie Good Also known as The Eyrie Moresby Parks

Inspection Summary


Overall summary & rating

Good

Updated 7 August 2019

About the service

The Eyrie is a residential care home providing personal care to six people living with a learning disability and/or autism at the time of the inspection. It is operated by Walsingham Support, a charitable organisation that provides care and support to people living in England with a learning disability or autism. The home is a large house, similar to others in the village. It can accommodate up to six people who all have single rooms and share other communal areas.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us they felt safe and, where they found it difficult to express themselves, we observed they were relaxed in their own home and interacted well with staff. Staff had received suitable training about protecting vulnerable adults. Accidents, incidents, complaints and concerns were responded to appropriately. People told us they had good support from staff. The registered manager kept staffing rosters under review as people's needs changed. Recruitment was suitably managed. New members of staff had been suitably vetted and inducted into the philosophy of care and the individual needs of people in the home.

Staff were appropriately trained and developed to give the best support possible. We met team members who understood people's needs and who had suitable training and experience in their roles. Staff had extensive knowledge of different disorders people were living with and were skilled in working with people's needs. Staff were enthusiastic and keen to develop in their roles and enhance the life experience of people. One staff member said, "[ A person in receipt of care] is very quiet and we have to be careful they are included. I am the key worker and slowly I am helping them to experience more things and go out into the community."

People saw their GP and health specialists. Very good planning was in place to support one person to have some surgical intervention. Staff took the advice of nurses and consultants. The staff team completed assessments of need with health professionals and with the learning disability teams. People were happy with the arrangements for medicines support. Medicines were suitably managed with people having reviews of their medicines on a regular basis. People were supported to get involved with preparing healthy meals and looking after their health. Preventative action was taken and people attended the surgery for check-ups.

We observed kind and patient support being provided. Staff supported people in a respectful way. They made sure confidentiality, privacy and dignity were maintained when delivering personal care and when assessing and responding to need. People had the support of advocates if necessary.

Risk assessments and care plans provided detailed guidance for staff in the home. People in the service, their social workers and relatives, where appropriate, had influenced the content. The registered manager had ensured the plans reflected the person-centred care that was being delivered. Staff could access specialists if people needed communication tools like Makaton or other sign languages. Staff worked with psychologists and psychiatrists when necessary.

People indicated that they enjoyed the activities and outings on offer. People went shopping, helped around the house, went out for meals and went to entertainments and activities, like swimming, social clubs and church.

The

Inspection areas

Safe

Good

Updated 7 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 August 2019

The service was well-led.

Details are in our well-Led findings below.