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Walsingham Support - 21 Budge Lane Good

Inspection Summary


Overall summary & rating

Good

Updated 10 May 2018

We inspected Walsingham Support - 21 Budge Lane on 23 March 2018. The inspection was unannounced. At the last inspection on 10 February 2016, the service was rated 'Good'. At this inspection we found the service remained 'Good'.

Walsingham Support - 21 Budge Lane is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Walsingham Support - 21 Budge Lane accommodates up to six people with a learning disability in one adapted building. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. There were two people living in the service at the time of our inspection.

Since our last inspection the provider had employed a new manager who was now the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be safe and received support from staff trained to keep them safe. Staff assessed and managed people’s risks. Staff understood the signs to be aware of that might indicate people were at risk of improper treatment and knew what actions to take if they observed it. There were enough staff available to support people safely and robust recruitment practices were used to ensure all staff were suitable to deliver care. People’s medicines were stored, administered and recorded appropriately and good hygiene practices were in place.

People had their needs assessed and staff were trained to meet people’s assessed needs. Staff were supervised and their performances were appraised by the registered manager. People continued to be treated in line with the principles of the Mental Capacity Act 2005. People had access to healthcare services and were supported to eat well and drink plenty.

People and staff shared positive relationships which had lasted for many years. People were supported with kindness and compassion when other residents passed away. Staff treated people with dignity and respect and supported them to maintain relationships.

Staff delivered personalised care and support. People engaged in a wide range of meaningful activities and their communication needs were supported. A complaints procedure was available in an easy to read format and the registered manager responded to complaints in a timely manner.

The service was well-led. People and staff felt supported by the registered manager and the wider provider organisation. There was an open culture and supportive atmosphere at the service. The quality of the service people received was subject to on-going checks and audits and the manager involved other agencies when required to ensure people’s needs were met.

Inspection areas

Safe

Good

Updated 10 May 2018

The service remained Good.

Effective

Good

Updated 10 May 2018

The service remains Good.

Caring

Good

Updated 10 May 2018

The service remains Good.

Responsive

Good

Updated 10 May 2018

The service remains Good

Well-led

Good

Updated 10 May 2018

The service remains Good.