• Care Home
  • Care home

Walsingham Support - 21 Budge Lane

Overall: Good read more about inspection ratings

21 Budge Lane, Mitcham, Surrey, CR4 4AN (020) 8640 5169

Provided and run by:
Walsingham Support

Latest inspection summary

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Background to this inspection

Updated 23 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Walsingham Support - 21 Budge Lane is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Walsingham Support - 21 Budge Lane is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 3 people, 2 staff, the deputy manager and the registered manager. We reviewed 3 people’s care records and 3 staff files. We checked the environment of the service as well as medicines storage and medicines records. We reviewed the provider’s infection control and health and safety and checks of quality carried out by the registered manager and the provider’s quality monitoring team.

Overall inspection


Updated 23 December 2023

About the service

Walsingham Support - 21 Budge Lane is a residential care home providing accommodation and personal care to up to 6 people with learning and physical disabilities in 1 adapted, single storey, wheelchair-accessible building. At the time of our inspection there were 5 people using the service.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Right support

People’s needs were assessed, and plans were in place to ensure they were met in a person-centred way. Risks to people’s safety were identified and reduced. The purpose-built premises enabled people’s mobility needs to be safely supported. People received their medicines as prescribed from trained and supervised staff.

Right care

People were active and chose the activities they engaged in. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff made timely referrals to health and social care professionals to ensure people’s needs were effectively met.

Right Culture

The service promoted an open and inclusive culture and focused on people’s unique needs and individual preferences. The provider regularly checked the quality of care and support people received and used action plans to drive on-going improvements.

Rating at last inspection

The last rating for this service was Good (published 10 May 2018 ).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Walsingham Support - 21 Budge Lane on our website at www.cqc.org.uk.