Archived: Walsingham Support - 3 Beacon Way

At the last inspection on 03 June 2015 we rated the service Good. At this inspection we found that the service remained Good.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were safe and their needs were met by staff. Staff were knowledgeable of how to support people in a personalised way. People received care and support which helped them become more independent and confident in their abilities.

People were involved in planning the care and support they needed. They also met regularly with their key workers and reviewed their support plans to ensure it was fully reflective of their choices and preferences.

Care plans were detailed about people`s needs and abilities and described how people should be supported to reach their goals. Risks to people`s well-being were identified and regularly discussed and reviewed with people to help ensure they were protected from the risk of harm.

The service had appropriate numbers of staff to meet people’s needs. Some agency staff were working at the home, however they were regularly used by the service and were familiar with people`s needs. All the staff we spoke with were aware of people’s needs, and knew how to support people safely.

The provider had a robust recruitment process in place which helped to ensure that staff were qualified and suitable to work in the home. Staff told us they had training and regular supervisions which helped them feel supported by the registered manager.

Staff we spoke with were passionate about helping people achieve their full potential and gain more independence and confidence to live their lives to the full. Staff cared for people in a friendly and caring manner and communication was effective between staff and people. People were supported to eat and drink well and to access healthcare services when required.

People were encouraged to live an active life and were supported by staff to pursue their hobbies and interests.

Medicines were managed and administered safely by staff who were appropriately trained and had their competencies checked.

The provider had a system in place to ensure that complaints were recorded and responded to in a timely manner. People knew how they could make a complaint.

The registered manager and the provider conducted a range of audits to ensure an effective monitoring of the quality and safety of the services. People and staff had regular meetings where they had the opportunity to voice their opinions and have a say in how the service was run.

We found that the people were well cared for in pleasant surroundings, kept safe, and supported to have a full life by trained and caring staff in sufficient numbers.

We found that the provider had put systems in place to ensure people's care plans and risk assessments were reviewed regularly. We also found that the provider had completed some analysis of staffing to ensure that they had adequate staff in order to meet people's needs and had implemented processes to ensure the appropriate staffing levels were maintained.

Another person told us they did not get on so well with the other people who lived in the home and sometimes that made them feel frustrated. This person told us that some of the people argue and they wanted to move somewhere else and had spoken to staff about this. The same person told us that they did not like the way some staff spoke to him and that he had discussed this with the manager.

The provider had systems in place to protect people from the risk of harm. There were appropriate systems in place to monitor the quality of the service and to use feedback to influence changes within the home. Care plans and risk assessments were detailed but did were not reviewed regularly to ensure people's needs were current. There were insufficient staff on duty to engage in one to one care with people who use the service. The provider had appropriate systems in place to manage people's medication and to ensure people had their medications administered safely.