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St Paul's Residential Home Good

Inspection Summary

Overall summary & rating


Updated 30 September 2020

About the service

St Pauls Residential Home provides residential care and support for up to 32 people in four adapted buildings. At the time of our inspection there were 27 people living there. The service provided care for people with long term health conditions, older people, people living with dementia and people needing end of life care and support.

People's experience of using this service and what we found

Since our last inspection, improvements had been made to the way in which peoples care and support was documented. A new electronic care plan and record system had been implemented. This electronic system had ensured that accurate records relating to people’s care were in place.

Since our last inspection, the service had ensured that any reportable incidents such as injuries or safeguarding incidents had been reported to the appropriate authorities (such as CQC) without delay.

The service provided sufficient numbers of trained staff to meet people's needs. People's relatives told us there was always enough staff who provided high standards of care which benefited their loved ones.

Staff had received training to ensure they could recognise the signs of abuse and told us how they would report these. Risks associated with people's care were managed. Records showed people had risk assessments in place and that these were reviewed regularly.

Peoples relatives told us that their loved ones were supported to take their medicines safely. Staff received training to enable them to administer medicines and processes were in place to ensure staff were competent. Accidents and incidents were recorded and reported. Systems were in place to ensure lessons were learnt when things had gone wrong.

Effective systems were not always operated to ensure that identified areas of improvement such as maintenance works were completed in a timely manner.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 17 May 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection effective action had been taken to meet the relevant regulations.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met the legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 30 September 2020

The service was safe.

Details are in our safe findings below.



Updated 30 September 2020



Updated 30 September 2020



Updated 30 September 2020


Requires improvement

Updated 30 September 2020

The service was not always well-led.

Details are in our well-led findings below.