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Archived: Milton Keynes Supported Living Service Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 29 May 2015

The inspection took place 06 January 2015 and it was announced.

Milton Keynes Supported Living Service provides a domiciliary support service to enable adults with learning disabilities to live independently in their own home. This agency provides support services to adults living in the Milton Keynes area. On the day of our inspection, 39 people were using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at the service. It was evident from talking with staff that they were aware of what they considered to be abuse and how to report this.

Risks to people’s safety had been assessed and were in people’s support plans. Staff used these to assist people to be as independent as possible.

There was sufficient staff, with the correct skill mix, on duty to support people with their needs. Staff had been recruited using a robust recruitment process.

Medicines were stored, administered and handled safely.

Staff were knowledgeable about the needs of individual people they supported. People were supported to make choices around their care and daily lives.

Staff had attended a variety of training to keep their skills up to date and were supported with regular supervision by the registered manager.

There were policies and procedures in place in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. Staff knew how to use them to protect people who were unable to make decisions for themselves.

People could make choices about their food and drink and were provided with support when required to prepare meals.

Each person had a ‘health Passport’ and access to health care professionals to ensure they received effective care or treatment.

Staff treated people with kindness and compassion, and knew people well.

People and their relatives were involved in making decisions and planning their care, and their views were listened to and acted upon.

People had the privacy they required and were treated with respect at all times.

People’s support plans were person centred and reflected how they wished to receive support.

Staff supported people to follow their interests and social activities.

There was an effective complaints procedure in place.

Regular meetings were held for staff and people who used the service to enable everyone to be involved in the development of the service.

We saw that effective quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement.

Inspection areas

Safe

Good

Updated 29 May 2015

The service was safe.

Staff had received safeguarding training and knew how to put it into practice. Staff had a good understanding of the different types of abuse and how they would report it.

Risks to people’s safety had been assessed and were in people’s support plans.

There were enough trained staff to support people with their needs. Staff had been recruited using a robust recruitment process.

Systems were in place for the safe management of medicines.

Effective

Good

Updated 29 May 2015

The service was effective.

Staff had attended a variety of training to keep their skills up to date and were supported with regular supervision by the registered manager.

People could make choices about their food and drink and were provided with support when required.

People had access to health care professionals to ensure they received effective care or treatment.

Caring

Good

Updated 29 May 2015

The service was caring.

People were able to make decisions about their daily activities.

Staff treated people with kindness and compassion.

People were treated with dignity and respect, and had the privacy they required.

Responsive

Good

Updated 29 May 2015

The service was responsive.

Support plans were personalised and reflected people’s individual requirements.

People and their relatives were involved in decisions regarding their care and support needs, and were supported to follow their interests and social activities.

People were encouraged to provide feedback.

Well-led

Good

Updated 29 May 2015

The service was well led.

The service had a registered manager who was supported by a staff team and the provider.

A variety of meetings had been held including residents and staff, to keep people informed of any changes.

There were internal and external quality audit systems in place.