The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: High Wycombe Supported Living

Flat 1, Mill House, Gallows Lane, Sands, High Wycombe, Buckinghamshire, HP12 4BX (01494) 463770

Provided and run by:
The Fremantle Trust

Important: This service is now registered at a different address - see new profile

All Inspections

17 October 2013

During a routine inspection

People we spoke with told us they made decisions about all aspects of daily living. This ranged from the d'cor and furnishings in their flats to what they ate and at what time. People's consent had been obtained where staff supported them to manage their medication or money. People told us they were happy with these arrangements. We saw examples of where the manager had convened best interests meetings to discuss important issues about people's care and welfare. These took place where people did not have the capacity to consent. The process used was thorough and in accordance with the Mental Capacity Act 2005. This protected the rights of the person being discussed.

People we spoke with said they felt safe at the service. They were able to identify someone they could speak with if they had any concerns. This included their keyworkers, the manager or family members. The service had safeguarding procedures to protect people from the risk of abuse. Staff had received training to promote their awareness and understanding of abuse and how to report concerns.

The provider had an effective system to regularly assess and monitor the quality of service that people received. This included monthly returns completed by the manager and annual quality assurance audits. A recent quality assurance audit carried out by the provider reflected good standards of care at the service. This showed it was meeting people's needs.

1 May 2012

During a routine inspection

We spoke with four people who use the service. People told us they were very happy with the support they received. They told us they were supported to be independent and gave examples such as doing household chores, going to the bank, food shopping and going on holiday.

Everyone we spoke with knew who their key worker was. People told us that staff were friendly and helpful and that there were staff around when they needed them. People told us that staff always rang the doorbell or knocked and waited for them to answer before coming in. People told us they had keys to their flats.

People showed us that they had copies of their care plan and risk assessments and confirmed they had contributed to these. People said they were supported to attend medical appointments such as going to the doctor or dentist. None of the people we spoke with said there were any restrictions placed on them by staff.

None of the people we spoke with managed their own medicines. They said they were happy for staff to handle their medication on their behalf. People said they received their medicines appropriately.

People said they felt safe and identified someone they would speak with if they had any concerns, such as their key worker, the manager or a relative. They could not recall being given a copy of the complaints procedure. None of the people we spoke said they had needed to make a complaint.