The Care Quality Commission
  • Care Home
  • Care home

Archived: Fishermead Boulevard

Overall: Good read more about inspection ratings

104 Fishermead Boulevard, Fishermead, Milton Keynes, Buckinghamshire, MK6 2GA (01908) 670234

Provided and run by:
The Fremantle Trust

All Inspections

01 & 03 December 2015

During a routine inspection

This inspection took place on 01& 03 December 2015 and was unannounced.

The inspection was carried out by one inspector.

Fishermead Boulevard is registered to provide accommodation with personal care for up to six people who have a learning disability. It is part of the Fremantle Trust. On the day of our inspection six people were using the service.

There was a registered manger in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe. Staff had received training to enable them to recognise signs and symptoms of abuse and how to report them.

People had risk assessments in place to enable them to be as independent as they could be.

There were sufficient staff, with the correct skill mix, on duty to support people with their needs.

Effective recruitment processes were in place and followed by the service.

Medicines were managed safely. The processes in place ensured that the administration and handling of medicines was suitable for the people who used the service.

Staff received a comprehensive induction process and ongoing training. They were well supported by the registered manager and had regular one to one time for supervisions.

Staff had attended a variety of training to ensure they were able to provide care based on current practice when supporting people.

Staff gained consent before supporting people.

People were supported to make decisions about all aspects of their life; this was underpinned by the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were knowledgeable of this guidance and correct processes were in place to protect people.

People were able to make choices about the food and drink they had, and staff gave support when required.

People were supported to access a variety of health professionals when required, including dentist, opticians and specialists.

Staff provided care and support in a caring and meaningful way. They knew the people who used the service well.

People and relatives where appropriate, were involved in the planning of their care and support.

People’s privacy and dignity was maintained at all times.

People were supported to follow their interests.

A complaints procedure was in place and accessible to all. People knew how to complain.

Effective quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement.

14 January 2014

During a routine inspection

We spoke with three people during our inspection at Fishermead Boulevard. All of the people we spoke with told us they were well cared for and the staff knew the care they needed and how they wished to be supported. One person said 'I am well looked after here and the staff help me to do lots of things'.

People told us they had enough to eat and drink. One person told us 'The food here is fine; we have a meeting with staff and plan the menus with food we like to eat. I like the fish and chips from the 'chippy' and we sometimes have pizza'.

People told us they felt safe living at Fishermead Boulevard. One person told us 'The staff are nice, we get a lot of choice here' another person told us 'The staff are very good, I am happy living here' and 'I would talk to my key worker if I was unhappy about anything'.

Even though some of the people were unable to recall their experiences and express their views we saw people were comfortable and relaxed within their environment, people looked well cared for and they were dressed according to their age, gender, culture and the weather conditions. We saw staff were respectful, kind and patient in their interactions with people and that they were mindful of their well-being and personal safety.

4 February 2013

During a routine inspection

We spoke with one person and observed aspects of another persons care during our inspection at Fishermead Boulevard as some people were limited in their ability to recall or express their views.

One person told us staff involved them in decisions about their care and explained their care needs to them before providing any personal care and support. They told us they were well looked after and that the staff knew how they needed and wished to be supported. They also told us that there were many organised activities that they could be involved in with if they wanted to.

We spoke with one person about their medication they told us that the staff supported them to take their medication safely. They said 'the staff are very good', they told us that they thought that there were enough staff and that staff had the right skills to care for them safely. They also told us that they had been involved in the recruitment processes of new staff to ensure that staff were only employed if they felt that they were able to get on with them. They also told us that they knew how to make a complaint should they need to do so.

28 November 2011

During a routine inspection

People we spoke with said they took part in a range of activities such as going to day centres, swimming, watching football and going to the 64 Club. One person told us he had achieved one of his ambitions with staff support, which was to drive a car.

During the visit one person went into the city centre to have his hair cut. He had downloaded a picture of how he wanted his hair cut and took it with him to show the barber. We saw that staff took another person with them into the city centre to look for curtains for his room.

We saw people making drinks and snacks when they returned from day services. One person assisted staff with preparing the evening meal, setting the table and emptying the dishwasher.

People told us that residents' meetings take place and that they are kept informed of what is going on in these. They said they choose the menus for the service and take part in food shopping. People told us they had grown their own fruit and vegetables this year.

One person said 'I like it here' and there was not anything he wanted to change. He said staff would make sure he went to the doctor if he was unwell and they helped him go to the dentist. People told us they regularly saw their family and friends. One person showed us a photograph of his girlfriend on his mobile telephone. People said they had been able to contribute to their support plans and were involved in their review meetings. They said they could get up and go to bed when they wanted to, although on days when they needed to go out staff encouraged them to get up.

People we spoke with said they would talk to Sue, the manager, if there was anything they were not happy about. They were confident that they would be listened to and that Sue would 'sort it out'.

People were able to tell us who their key workers were. We saw that people chatted and joked with staff and were comfortable in their presence. People we spoke with said they got on well with staff.

Staff told us they receive regular supervision and have an annual appraisal. They said there were good training opportunities.