Updated 2 July 2025
This assessment took place between 25 June and 2 July 2025. Wise Support provides care and support to people living in supported living settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. This assessment looked at people’s personal care and support. At the time of our assessment, the provider was supporting 4 people but only one person was receiving personal care and support from staff. The service is also registered as a domiciliary care agency to provide personal care to people living in their own homes. The domiciliary care part of the service was not operating at the time of our assessment.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were protected and kept safe. Risks to people were managed well. Staff were provided with training and supervision to help them meet people’s needs and to continuously improve and develop in their role. There were enough staff to meet people’s needs. Recruitment practice was safe and only suitable staff were employed by the service. Infection risks were managed well.
People were involved in assessments of their needs and received tailored care and support based on these needs. Their care and support was reviewed regularly with them to make sure this continued to meet their needs. People were supported to stay healthy and well and received their medicines when required. Staff made sure people understood their care, to give informed consent.
People were supported to have choice and control and to maintain their independence. They received information in line with their needs and preferences. People were treated equally, fairly, and supported to access care and support when they needed this. Staff understood people’s rights and how these should be met.
The registered manager was experienced and understood the needs of people using the service. They encouraged people and staff to raise concerns, which they listened to and acted on. Staff were supported with their wellbeing. Governance systems were used to help identify shortfalls and areas for improvement at the service. There was a culture of learning, inclusivity and partnership working at the service focused on people achieving positive outcomes.